These Terms of Service (“Terms”) govern access to and use of the websites, software, hosted platform, products, services, and related offerings provided by GREYAWARE LLC (“GreyAware,” “we,” “us,” or “our”).
By accessing or using our website, requesting a demo, submitting a form, entering into an Order Form, creating an account, accessing the GreyAware platform, or otherwise using the Services, you agree to these Terms.
If you are using the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, “Customer,” “you,” or “your” refers to that entity.
If you do not agree to these Terms, do not access or use the Services.
1. Definitions
“Account” means an account created to access the GreyAware platform or related Services.
“Affiliate” means an entity that directly or indirectly controls, is controlled by, or is under common control with a party.
“Authorized User” means an employee, contractor, representative, or other individual authorized by Customer to access or use the Services on Customer’s behalf.
“Customer” means the company, organization, or individual that accesses or uses the Services or enters into an Order Form with GreyAware.
“Customer Data” means data, content, files, records, logs, configuration information, asset data, user data, integration data, or other information submitted to, uploaded to, transmitted to, or processed through the Services by or on behalf of Customer.
“Documentation” means user guides, technical materials, instructions, support articles, or other documentation made available by GreyAware for the Services.
“Feedback” means comments, suggestions, ideas, recommendations, enhancement requests, or other feedback provided to GreyAware.
“Order Form” means an ordering document, quote, statement of work, online order, subscription form, design partner agreement, or other written agreement that references these Terms and describes the Services being purchased, subscription scope, fees, term, usage limits, or related commercial terms.
“Services” means the GreyAware website, hosted platform, software-as-a-service offering, applications, APIs, integrations, documentation, support, design partner access, professional services, and related products or services provided by GreyAware.
“Subscription Term” means the period during which Customer is authorized to access and use the subscribed Services, as stated in an Order Form.
“Usage Data” means technical, diagnostic, telemetry, performance, security, usage, and operational data generated from use of the Services, excluding Customer Data in its identifiable form.
2. Scope of These Terms
These Terms apply to:
- Use of the public GreyAware website
- Demo requests and website form submissions
- Design partner access, unless governed by a separate written agreement
- Trial, pilot, evaluation, or beta access
- Paid subscriptions to the GreyAware platform
- Related support, integrations, APIs, documentation, and professional services
If an Order Form or separate signed agreement conflicts with these Terms, the Order Form or separate signed agreement will control for that conflict.
If a Data Processing Addendum, Business Associate Agreement, security addendum, support policy, service level agreement, or other supplemental agreement applies, that supplemental agreement will control for the specific subject matter it covers.
3. Website Use
The GreyAware website is provided for informational, marketing, and business inquiry purposes. Website content may describe GreyAware’s platform, capabilities, solutions, integrations, design partner opportunities, roadmap direction, and related business information.
Website content is provided for general informational purposes only and does not create a binding offer, commitment, warranty, guarantee, or contractual obligation to provide any product, service, feature, integration, support, or functionality.
You may use the website only for lawful purposes and in accordance with these Terms.
4. Demo Requests, Design Partner Interest, and Form Submissions
When you submit a demo request, design partner inquiry, partnership inquiry, or other form through the website, you authorize GreyAware to contact you about your request and related GreyAware products, services, design partner opportunities, or partnership discussions.
Submitting a form does not guarantee a demo, design partner acceptance, partnership, commercial relationship, product access, or product availability. GreyAware may decide whether and how to respond to any inquiry.
You agree that information submitted through the website will be accurate, current, and not misleading.
5. Access to the Services
Subject to these Terms and any applicable Order Form, GreyAware grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable Subscription Term to access and use the Services for Customer’s internal business purposes.
Customer may permit Authorized Users to access and use the Services, provided that Customer is responsible for each Authorized User’s compliance with these Terms.
Customer is responsible for:
- Maintaining the confidentiality of login credentials
- Managing Authorized User access
- Assigning appropriate roles and permissions
- Ensuring Authorized Users use the Services only as permitted
- Promptly notifying GreyAware of unauthorized access or suspected compromise
- All activity occurring under Customer’s Accounts, except to the extent caused by GreyAware’s breach of these Terms
6. Customer Responsibilities
Customer is responsible for its own systems, networks, devices, users, configurations, policies, controls, third-party tools, and operational decisions.
Customer is responsible for:
- Obtaining all permissions, rights, and licenses needed to connect third-party systems to the Services
- Ensuring Customer Data may lawfully be submitted to and processed by GreyAware
- Configuring integrations, credentials, permissions, scopes, and access controls appropriately
- Reviewing findings, reports, dashboards, recommendations, and outputs before taking action
- Validating that any action taken based on the Services is appropriate for Customer’s environment
- Maintaining backup, recovery, incident response, and business continuity processes
- Complying with applicable laws, regulations, internal policies, and third-party terms
GreyAware does not control Customer’s third-party tools, source systems, policies, security controls, user access decisions, remediation actions, or operational outcomes.
8. Acceptable Use
Customer and Authorized Users may not:
- Use the Services in violation of applicable law or regulation
- Access or use the Services for any unlawful, harmful, fraudulent, or abusive purpose
- Attempt to gain unauthorized access to the Services or related systems
- Interfere with or disrupt the integrity, security, availability, or performance of the Services
- Probe, scan, or test the vulnerability of the Services without GreyAware’s prior written permission
- Introduce malware, harmful code, or malicious content into the Services
- Use the Services to store or transmit unlawful, infringing, harmful, or malicious content
- Reverse engineer, decompile, disassemble, or attempt to derive source code from the Services
- Copy, modify, translate, or create derivative works of the Services
- Sell, resell, sublicense, rent, lease, distribute, timeshare, or provide service bureau access to the Services
- Use the Services to build, train, benchmark, or improve a competing product or service
- Remove, alter, or obscure proprietary notices
- Circumvent usage limits, access controls, authentication, or security features
- Access the Services to monitor availability, performance, or functionality for competitive purposes
- Submit sensitive or regulated data unless expressly permitted in an Order Form or separate written agreement
- Encourage or assist any third party in doing any of the above
9. Customer Data
As between Customer and GreyAware, Customer owns Customer Data.
Customer grants GreyAware a limited right to access, use, process, transmit, store, copy, display, and analyze Customer Data as necessary to:
- Provide, operate, maintain, secure, and support the Services
- Configure and operate integrations requested by Customer
- Generate dashboards, findings, reports, evidence, analytics, and other Service outputs
- Troubleshoot issues and improve performance
- Prevent or address security, fraud, abuse, or technical issues
- Comply with applicable law and enforce these Terms
- Perform other activities described in an Order Form or authorized by Customer
Customer is responsible for the accuracy, quality, legality, and appropriateness of Customer Data.
GreyAware will not sell Customer Data.
10. Sensitive and Regulated Data
Unless expressly agreed in writing, Customer may not submit to the Services:
- Protected health information regulated by HIPAA
- Payment card data regulated by PCI DSS
- Government identification numbers
- Consumer credit information
- Sensitive financial account information
- Biometric data
- Children’s personal information
- Special categories of personal data
- Export-controlled technical data requiring special handling
- Classified information
- Any other sensitive or regulated data that requires specific contractual, legal, or compliance safeguards not expressly agreed by GreyAware
If Customer believes the Services will process sensitive or regulated data, Customer must notify GreyAware before submitting that data and must enter into any additional required agreement.
11. Personal Information in Customer Data
Customer may submit or connect data that includes business contact information, user identifiers, device-user associations, identity records, access records, or other information relating to individuals.
Customer is responsible for providing all required notices, obtaining all required consents, establishing all required legal bases, and honoring applicable rights related to Personal Information in Customer Data.
Where applicable, the parties may enter into a separate Data Processing Addendum. If a Data Processing Addendum applies and conflicts with these Terms regarding processing of Personal Information, the Data Processing Addendum will control for that subject matter.
12. Usage Data and Aggregated Data
GreyAware may collect and use Usage Data to operate, secure, support, measure, and improve the Services.
GreyAware may create and use aggregated, anonymized, or de-identified data derived from use of the Services, provided that such data does not identify Customer or any individual and cannot reasonably be used to reconstruct Customer Data.
GreyAware may use aggregated, anonymized, or de-identified data for analytics, benchmarking, product development, security research, reporting, and business purposes.
13. Integrations and Third-Party Services
The Services may connect to third-party products, systems, APIs, platforms, or services selected or authorized by Customer.
Customer is responsible for:
- Obtaining required third-party licenses and permissions
- Configuring third-party access credentials and API permissions
- Complying with third-party terms and policies
- Ensuring data may be collected from and transmitted to third-party services
- Reviewing any changes made by third-party providers that may affect integrations
GreyAware is not responsible for third-party products, services, APIs, outages, rate limits, data accuracy, security practices, permissions, licensing, or changes.
If a third-party integration becomes unavailable, limited, insecure, unsupported, or commercially unreasonable to maintain, GreyAware may modify, suspend, or discontinue that integration.
14. Service Outputs and Customer Decisions
The Services may generate dashboards, scores, findings, recommendations, evidence, reports, trends, priorities, alerts, or other outputs based on Customer Data and connected sources.
Customer is responsible for reviewing and validating Service outputs before relying on them.
GreyAware does not guarantee that Service outputs will be complete, accurate, current, error-free, or sufficient for any particular compliance, security, operational, audit, legal, or business purpose.
Customer remains responsible for all decisions, actions, remediations, configurations, approvals, migrations, enforcement decisions, and operational changes.
15. Support
GreyAware will provide support as described in the applicable Order Form or support policy.
If no support terms are specified, GreyAware will use commercially reasonable efforts to respond to support requests during normal business hours.
Support does not include Customer’s third-party systems, source tools, network issues, endpoint issues, user devices, unsupported configurations, or third-party service outages unless expressly agreed in writing.
16. Service Levels and Availability
Any service level commitments must be expressly stated in an Order Form or separate service level agreement.
Unless a service level agreement applies, GreyAware does not guarantee any specific uptime, availability, response time, recovery time, or performance level.
The Services may be unavailable due to maintenance, updates, third-party outages, infrastructure issues, security events, force majeure events, or circumstances beyond GreyAware’s reasonable control.
17. Professional Services
If GreyAware provides implementation, onboarding, configuration, integration, consulting, or other professional services, those services will be described in an Order Form or statement of work.
Unless otherwise agreed in writing, deliverables provided as part of professional services may be used by Customer only in connection with Customer’s authorized use of the Services.
GreyAware retains ownership of its pre-existing materials, templates, know-how, tools, methods, workflows, software, scripts, documentation, and generalized knowledge.
18. Trials, Pilots, Beta Features, and Design Partner Access
GreyAware may provide access to trials, pilots, beta features, previews, proof-of-concept environments, or design partner functionality.
Unless otherwise agreed in writing, trial, pilot, beta, preview, and design partner access is provided for evaluation and feedback purposes and may be modified, limited, suspended, or discontinued at any time.
Beta and preview features may be incomplete, unstable, unsupported, or subject to change. GreyAware does not guarantee that beta or preview features will become generally available.
Customer should not rely on beta or preview features for production use unless GreyAware expressly agrees in writing.
19. Fees and Payment
Customer will pay all fees stated in the applicable Order Form.
Unless otherwise stated in an Order Form:
- Fees are due within thirty (30) days of invoice date
- Fees are non-cancelable and non-refundable
- Fees are payable in U.S. dollars
- Customer is responsible for all taxes, duties, levies, or similar governmental assessments, excluding taxes based on GreyAware’s net income
- Late payments may accrue interest at the lesser of 1.5% per month or the maximum amount permitted by law
- Customer will reimburse GreyAware for reasonable costs of collection, including attorneys’ fees, if payment is not timely made
If Customer disputes an invoice in good faith, Customer must notify GreyAware before the payment due date and provide reasonable detail regarding the dispute. The parties will work in good faith to resolve the dispute, and Customer will pay any undisputed amounts on time.
20. Usage Limits and True-Ups
Access to the Services may be subject to usage limits, device tiers, integration limits, tenant limits, user limits, module scope, data volume limits, or other restrictions stated in an Order Form.
Customer may not exceed the purchased scope unless GreyAware agrees or the Order Form permits overages.
If Customer’s usage exceeds the purchased scope, GreyAware may require Customer to purchase additional capacity, move to a higher tier, pay applicable overage fees, or reduce usage.
21. Taxes
Fees are exclusive of taxes unless expressly stated otherwise.
Customer is responsible for all applicable sales, use, value-added, withholding, goods and services, and similar taxes, duties, levies, or charges imposed by any governmental authority, excluding taxes based on GreyAware’s net income.
If Customer is required by law to withhold taxes from payments to GreyAware, Customer will increase the payment amount so that GreyAware receives the full amount that would have been received without withholding, unless prohibited by law.
22. Subscription Term and Renewal
The Subscription Term will be stated in the applicable Order Form.
Unless otherwise stated in an Order Form, subscriptions begin on the effective date of the Order Form and continue for the stated Subscription Term.
Renewal terms, if any, will be described in the applicable Order Form. If an Order Form provides for automatic renewal, either party may prevent renewal by providing written notice at least thirty (30) days before the end of the then-current term, unless the Order Form specifies a different notice period.
23. Suspension
GreyAware may suspend Customer’s or any Authorized User’s access to the Services if:
- Customer fails to pay undisputed fees when due
- Customer or an Authorized User violates these Terms
- Suspension is necessary to prevent security risk, harm, misuse, or unauthorized access
- Customer’s use of the Services may violate applicable law or third-party rights
- A third-party provider or legal authority requires suspension
- Customer exceeds purchased usage limits and does not resolve the issue after notice
Where practicable, GreyAware will provide notice and an opportunity to cure before suspension. However, GreyAware may suspend access immediately if necessary to protect the Services, GreyAware, Customer, other customers, or third parties.
24. Termination
Either party may terminate an Order Form or these Terms for material breach if the breaching party fails to cure the breach within thirty (30) days after written notice.
GreyAware may terminate or suspend access immediately if Customer materially violates restrictions on use, infringes GreyAware’s intellectual property, creates security risk, violates applicable law, or fails to pay undisputed amounts after notice.
Termination of one Order Form will not automatically terminate other Order Forms unless stated in the termination notice or required by the circumstances.
25. Effect of Termination
Upon expiration or termination of an Order Form:
- Customer’s right to access and use the applicable Services will end
- Customer will stop using the applicable Services
- Customer will pay all fees due through the effective date of termination
- GreyAware may disable access to the applicable Services
- Each party will return or destroy the other party’s Confidential Information upon request, subject to standard backups, legal obligations, and record retention requirements
For a limited period after termination, GreyAware may make Customer Data available for export upon request, unless legally prohibited or unless Customer’s access was terminated for unlawful use, security risk, or material breach. After that period, GreyAware may delete Customer Data in accordance with its standard retention and deletion practices.
Sections that by their nature should survive will survive, including sections relating to payment obligations, Customer Data rights, Usage Data, confidentiality, intellectual property, feedback, disclaimers, limitations of liability, indemnification, export compliance, governing law, and dispute resolution.
26. Confidentiality
“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood to be confidential based on its nature or the circumstances of disclosure.
Customer Confidential Information includes Customer Data. GreyAware Confidential Information includes non-public information about the Services, platform, software, roadmap, pricing, security, architecture, documentation, and business plans.
The receiving party will:
- Use Confidential Information only to perform or exercise rights under these Terms
- Protect Confidential Information using reasonable care
- Not disclose Confidential Information to third parties except as permitted by these Terms
- Limit access to personnel, contractors, advisors, and service providers who need access and are bound by confidentiality obligations
Confidential Information does not include information that:
- Is or becomes public without breach of these Terms
- Was known to the receiving party without confidentiality restriction
- Is independently developed without use of Confidential Information
- Is rightfully received from a third party without confidentiality restriction
A party may disclose Confidential Information if required by law, subpoena, court order, or governmental request, provided that the party gives prompt notice where legally permitted and reasonably cooperates to limit disclosure.
27. Security
GreyAware will use reasonable administrative, technical, and organizational measures designed to protect Customer Data from unauthorized access, disclosure, alteration, or destruction.
Customer is responsible for securely configuring access to the Services, managing Authorized Users, protecting credentials, configuring integrations, and maintaining the security of Customer’s own systems.
No system, platform, integration, or transmission method is completely secure. GreyAware does not guarantee absolute security.
28. Security Incidents
If GreyAware becomes aware of unauthorized access to Customer Data in GreyAware’s systems, GreyAware will notify Customer without undue delay and provide information reasonably available to GreyAware to help Customer understand the nature of the incident.
GreyAware’s notification of or response to a security incident is not an admission of fault or liability.
Customer is responsible for incidents caused by Customer systems, Customer credentials, Customer configurations, Customer integrations, third-party services, or Customer’s failure to follow security practices.
29. Intellectual Property
GreyAware owns all rights, title, and interest in and to the Services, including software, platform, APIs, designs, workflows, algorithms, models, user interfaces, documentation, templates, reports, know-how, inventions, improvements, and related intellectual property.
No rights are granted except as expressly stated in these Terms.
Customer owns Customer Data. Customer does not acquire ownership of the Services, and GreyAware does not acquire ownership of Customer Data.
30. Feedback
If Customer or any Authorized User provides Feedback, Customer grants GreyAware a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, modify, develop, commercialize, and otherwise exploit the Feedback without restriction or obligation.
GreyAware may use Feedback for any lawful purpose, including product development, improvement, and commercialization.
Do not submit Feedback that is confidential or proprietary unless it is provided under a separate written agreement with GreyAware.
31. Publicity
GreyAware may not use Customer’s name, logo, or trademarks in public marketing materials without Customer’s prior written consent, unless an Order Form states otherwise.
Customer may not use GreyAware’s name, logo, or trademarks without GreyAware’s prior written consent.
32. Third-Party Names, Logos, and References
The Services and website may reference third-party products, vendors, services, platforms, integrations, trademarks, or logos. These references are for identification and informational purposes only.
Unless expressly stated, GreyAware is not affiliated with, endorsed by, sponsored by, or otherwise associated with any third-party provider referenced by GreyAware.
Third-party names, trademarks, logos, and product names remain the property of their respective owners.
33. No Security, Legal, Compliance, or Audit Advice
The Services and website may provide findings, reports, dashboards, evidence, prioritization, suggested actions, or operational context.
These outputs are provided for informational and operational support purposes only. They are not legal advice, compliance advice, audit advice, security guarantees, or professional consulting advice unless expressly stated in a separate written agreement.
Customer is responsible for independently reviewing and validating outputs and for making its own security, compliance, legal, operational, and business decisions.
GreyAware does not guarantee that use of the Services will ensure security, compliance, risk reduction, operational continuity, audit readiness, or prevention of incidents.
34. Warranties
Each party represents that it has the legal authority to enter into these Terms.
GreyAware warrants that, during the applicable Subscription Term, the Services will perform materially in accordance with applicable Documentation under normal authorized use.
Customer’s exclusive remedy and GreyAware’s entire liability for breach of this limited warranty is for GreyAware to use commercially reasonable efforts to correct the nonconformity. If GreyAware cannot reasonably correct the nonconformity, either party may terminate the affected Order Form, and GreyAware will refund prepaid unused fees for the affected Services.
This warranty does not apply to issues caused by:
- Customer Data
- Customer systems or configurations
- Third-party services
- Unauthorized use
- Use outside the Documentation
- Modifications not made by GreyAware
- Beta, trial, pilot, preview, or design partner features unless expressly warranted in writing
35. Disclaimers
Except as expressly stated in these Terms or an Order Form, the Services, website, documentation, beta features, trials, pilots, previews, and all related materials are provided “as is” and “as available.”
To the fullest extent permitted by law, GreyAware disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, uninterrupted operation, error-free operation, and any warranties arising from course of dealing or usage of trade.
GreyAware does not warrant that:
- The Services will be uninterrupted, error-free, or vulnerability-free
- All defects will be corrected
- The Services will meet Customer’s requirements
- The Services will identify every asset, gap, drift, exposure, vulnerability, issue, or risk
- The Services will prevent incidents, breaches, outages, noncompliance, or losses
- Data from third-party systems will be accurate, complete, available, or current
36. GreyAware Indemnification
GreyAware will defend Customer against any third-party claim alleging that the Services, as provided by GreyAware and used in accordance with these Terms, infringe a U.S. patent, copyright, or trademark, or misappropriate a trade secret. GreyAware will pay damages finally awarded by a court or amounts agreed in settlement.
GreyAware’s obligations do not apply to claims arising from:
- Customer Data
- Customer’s systems, configurations, or integrations
- Third-party services or products
- Modifications not made by GreyAware
- Use outside the Documentation or these Terms
- Combination with products, services, data, or processes not provided by GreyAware
- Beta, trial, pilot, preview, or free services
If the Services are or may be subject to an infringement claim, GreyAware may, at its option:
- Procure the right for Customer to continue using the Services
- Modify the Services to make them non-infringing
- Replace the Services with substantially similar functionality
- Terminate the affected Services and refund prepaid unused fees
This section states GreyAware’s entire liability and Customer’s exclusive remedy for intellectual property infringement claims.
37. Customer Indemnification
Customer will defend GreyAware against any third-party claim arising from:
- Customer Data
- Customer’s use of the Services in violation of these Terms or applicable law
- Customer’s systems, configurations, integrations, or third-party services
- Customer’s failure to obtain required rights, consents, permissions, or licenses
- Customer’s decisions, actions, remediations, or operational changes based on the Services
- Allegations that Customer Data infringes, misappropriates, or violates third-party rights
Customer will pay damages finally awarded by a court or amounts agreed in settlement.
38. Indemnification Process
The indemnified party must:
- Promptly notify the indemnifying party of the claim
- Provide reasonable cooperation
- Allow the indemnifying party to control the defense and settlement
The indemnifying party may not settle a claim in a way that admits fault, imposes non-monetary obligations, or requires payment by the indemnified party without the indemnified party’s prior written consent.
39. Limitation of Liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, exemplary, punitive, enhanced, or lost profit damages, including loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss of data, business interruption, or cost of substitute services, whether based on contract, tort, negligence, strict liability, warranty, statute, or any other legal theory.
Except for excluded claims listed below, each party’s total liability arising out of or related to these Terms, any Order Form, or the Services will not exceed the amounts paid or payable by Customer to GreyAware for the affected Services during the twelve (12) months before the event giving rise to liability.
For free, trial, beta, pilot, preview, or website-only use, GreyAware’s total liability will not exceed one hundred U.S. dollars ($100).
40. Exclusions from Liability Cap
The liability cap does not apply to:
- Customer’s payment obligations
- Either party’s indemnification obligations
- Customer’s violation of use restrictions
- Customer’s misuse of GreyAware intellectual property
- A party’s gross negligence, willful misconduct, or fraud
- Liability that cannot be limited under applicable law
41. Export, Sanctions, and Restricted Use
Customer may not use, access, export, re-export, or otherwise provide the Services in violation of applicable export control, trade control, sanctions, or similar laws and regulations.
Customer represents that it is not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and that it is not a person or entity subject to applicable sanctions or restricted party lists.
Customer will not use the Services for any unlawful, prohibited, or restricted purpose.
42. U.S. Government Use
If Customer is a U.S. government entity or the Services are being acquired on behalf of the U.S. government, the Services are commercial products and commercial services provided with only those rights granted to other customers under these Terms, unless otherwise agreed in writing.
43. Changes to the Services
GreyAware may update, improve, modify, or discontinue features of the Services from time to time.
GreyAware will not materially reduce core functionality of paid Services during an active Subscription Term without providing a reasonable alternative or other commercially reasonable accommodation.
GreyAware may make changes required for security, legal compliance, third-party service changes, or operational reasons at any time.
44. Changes to These Terms
GreyAware may update these Terms from time to time. The updated version will be indicated by a revised “Effective Date.”
For website users, continued use of the website after updated Terms are posted means acceptance of the updated Terms.
For active paid subscriptions, updated Terms will apply upon renewal unless otherwise agreed, except that changes required by law, security, or compliance may apply sooner where reasonably necessary.
45. Governing Law and Venue
These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.
Any dispute arising out of or related to these Terms, an Order Form, the website, or the Services will be resolved in the state or federal courts located in Georgia, unless otherwise required by applicable law.
Each party consents to personal jurisdiction and venue in those courts.
46. Notices
GreyAware may provide notices by email, through the Services, through the website, or to the contact information associated with Customer’s Account or Order Form.
Customer may provide legal notices to GreyAware using the contact information listed below, unless an Order Form provides a different notice address.
Notices are deemed given when delivered, if delivered personally; when sent, if sent by email without bounce-back; or when received, if sent by certified mail or nationally recognized courier.
47. Force Majeure
Neither party will be liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, acts of war, terrorism, labor disputes, internet or telecommunications failures, utility failures, government actions, supply chain disruptions, third-party service outages, or widespread cybersecurity events.
This section does not excuse Customer’s payment obligations.
48. Assignment
Customer may not assign or transfer these Terms or any Order Form without GreyAware’s prior written consent, except to a successor in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets, provided that the assignee assumes Customer’s obligations.
GreyAware may assign these Terms or any Order Form in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
Any unauthorized assignment is void.
49. Miscellaneous
These Terms, together with applicable Order Forms, the Privacy Policy, and any referenced supplemental agreements, constitute the entire agreement between the parties regarding the Services.
If any provision is found invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.
A party’s failure to enforce any provision is not a waiver of its right to enforce that provision later.
There are no third-party beneficiaries to these Terms.
Headings are for convenience only and do not affect interpretation.
50. Contact Us
If you have questions about these Terms, you may contact us at:
GREYAWARE LLC
Email: contact@greyaware.com